There are several ways to join EmCan.

You can enroll using the mobile app or at any Emarat participating brand. EmCan is an app-based program, and to take advantage of all member benefits, you will need to download the EmCan application.

You can find 'EmCan' app in AppStore for iOS or Google Play for Android devices. Simply search for the 'EmCan' application and download it on your mobile.

Yes, the membership is open to all residents and non-residents of the UAE.

A “contact us” link is available on the app and the user will be redirected to his email with the EmCan email address.

FaceID is not available. At this point, there is no need for password/verification after initial registration/login. EmCan members will remain logged into the app.

Not yet, the feature allowing you to create and access family accounts will be introduced later.

By clicking on the menu, you can access your profile and ask customer support to change your first name, last name, phone number or e-mail address. In an upcoming version, you will be able to do it through your user profile.

EmCan is a mobile application that requires an internet connection to access all functionalities.

If your QR code is not working at the station, you might give the attendant your customer identification number written below your QR code.

The user can contact our customer service by email at info@emcan.com and ask to delete or disconnect the account.

You can cancel your membership any time by clicking on the button "delete my account" on the settings menu.

If you delete your account, your points get deleted as well. A new account can

be created with the same phone number, but the points will not be transferred automatically. If the account is accidentally deleted, you can contact Customer Service to see if the points can be restored.

You can earn points when you fuel or shop within any Emarat petrol station or partner brands.

To earn points for fueling at Emarat simply click on your QR code in the EmCan app and present it to the attendant prior to fueling.

To earn points for shopping at Emarat partner brands present your QR code on your mobile app to the cashier.

Fueling 1 liter = 4 EmCoins

Freshplus 1 AED = 2 EmCoins

Bakeria 1 AED = 1 EmCoin

Café Arabicca 1 AED = 2 EmCoins

Lube Express 1 AED = 3 EmCoins

Car Wash 1 AED = 1 EmCoin

No, for now, it is not possible to earn points at Emarat's partners.

No, we will not offer this feature for now, as there is a high risk of manual errors and incorrect allocation of points.

Yes, this is possible. The EmCan app includes two types of QR Codes.

• The first QR Code is to earn points. This QR Code can be used multiple times since it is the same code for all earning activities. This code is only for EARNING.
• The second QR Code is for redeeming points. This QR code can be used only 5 minutes after its creation and has to be generated manually in the app for each redeeming activity. You will first REDEEM the selected amount of points and then EARN points for the remaining transaction amount.

No, there is no limit to how many points you can redeem with one purchase. There is a limit of minimum points that can be redeemed in one transaction (100 points).

Yes, offline promotions will remain valid. You can combine this with the earning and burning of points.

The points are removed from the account when the Redeem QR code is scanned at the POS and the loyalty server has processed the transaction. If you create a Redeem QR code but never uses it, the points will not be deducted from your account.

When you return an item on which you earned/redeemed points, you will lose/get back the points connected to that item. This will automatically be done by the system when the attendant processes the return.

Points expire 24 months after the date they were earned. EmCan members will receive a notification before the expiration of the points.

No, this is not possible at the moment. You can see transaction details, like place, amount, and points earned/redeemed, but not the full receipt. You can request the paper receipt at the POS.

No, for now, the loyalty QR Code of EmCan will be updated regularly. Therefore, it cannot be added to Apple or Google Wallet.

No, not yet.

No, you can't buy a Pro or Premium subscription to have more benefits. You can however reach higher tier levels within our program as you collect more points. When a new tier is reached, you will unlock extra benefits and redemption opportunities.

You can contact us by email at info@emcan.com or by Whtsapp at +971507591887 

When you launch the GPS, the main map app of the device will start. At a later stage, you will be able to choose your preferred map app.

Yes, all users will be able to give their feedback regarding the application.

Points Transfer is a new feature available on EmCan, allowing you to send EmCoins from your EmCan account to the EmCan accounts of your friends and family. These EmCoins can then be redeemed at Emarat stations.

To transfer points, please follow these steps:

1. Open your EmCan home screen and locate the options beneath your total points.
2. Select "Send" from the options (Earn, Burn, SEND).
3. Click "Get Started Now" and then select "Transfer EmCoins."
4. Search for your contact (ensure their number is registered on EmCan) or manually enter a phone number.
5. Choose the amount of points to transfer, then click "Next."
6. Confirm the transfer and enter the OTP received to complete the transaction.

If the contact or the manually entered mobile number is not registered on EmCan, a message will appear stating "User not registered." You can then select "Tell a Friend" to send them an invitation to download the EmCan App. Once they are registered, you can proceed with sending the EmCoins.

The points transfer cannot be completed without the OTP. Ensure your registered phone number is active and that you have a stable network signal to receive the OTP without issues.

The recipient will receive a notification confirming the transaction. You can also verify the transfer by checking the "My Transactions" page, where the membership ID and name of the recipient will be listed.

No, sending or receiving EmCoins does not affect your progress toward tier upgrades. The Tier level is determined by the points you earn, not those you transfer or receive.

Please contact our EmCan support team for assistance with any issues related to the EmCoins point transfers.